FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Can I make changes to my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Why isn't my discount code working?
If your discount code is not working please get in contact with us on support@footballher.co.uk
Shipping, Returns & Exchanges
We use Royal Mail as our shipping partner. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What are your UK delivery options?
Royal Mail
2nd Class from £3.99
What are your international delivery options?
Royal Mail
International Standard from £9.95
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Where is your returns policy?
You can find our returns policy on our returns page here.
How do I return an item?
We completely get it, we change our minds too!
To return an item, contact us by email on support@footballher.co.uk to request a returns form. Place item securely in its original packaging and return form provided, then mail to the following address:
Alexander House, 40a Wilbury Way, Hitchin, SG4 0AP.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Footballher are not liable until the parcel has arrived at footballer hq.
I haven’t received my order?
If you haven't received your order within 7 working days please contact: support@footballher.co.uk
I haven’t received my refund?
If you haven't received your refund within 7 working days please contact support@footballher.co.uk
What do I do if I have received a faulty item?
We completely get it, as much as we try and keep it to a minimum sometimes hiccups happen.
Should the item(s) be faulty, please contact support@footballher.co.uk
Which country’s do you accept returns from?
We accept returns from every country we ship to.
Contact Us
How do I get in touch?
If you have any further questions or queries please do not hesitate to contact us on support@fotballher.co.uk
General Enquires
How do I activate my Footballher Black Card?
Congratulations on getting your hands on a black card! To activate it all you have to do is take a picture of the card and send the picture via DM on our socials with your email address and we will activate it and send confirmation once activated.
How do I become an ambassador?
We would love you to apply to become a Footballher ambassador! All you have to do is click here and fill out the ambassador form.
Get in touch
Have questions about your order, or a general enquiry?