FAQ
Answers to most common questions about products, orders, shipments, and payments.
Ordering
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
If your discount code is not working please get in contact with us on support@footballher.co.uk
Shipping, Returns & Exchanges
Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Next Day Tracked (3pm Cut-off) - EVRI from £4.99
Next Day Tracked (3pm Cut-off) - DPD from £5.99
Standard Tracked (2-3 Working Days) from £3.99
United States
Standard Tracked (3-5 Working Days)
Europe
Standard Tracked (3-5 Working Days)
International (ROW)
Standard Tracked (5-7 Working Days)
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
You can find our returns policy on our returns page here.
We completely get it, we change our minds too!
To return an item, please click here, if for any reason you are not able to access this link please contact us by emailing support@footballher.co.uk
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Footballher are not liable until the parcel has arrived at footballer hq.
If you haven't received your order within 7 working days please contact: support@footballher.co.uk
If you haven't received your refund within 7 working days please contact support@footballher.co.uk
We completely get it, as much as we try and keep it to a minimum sometimes hiccups happen.
Should the item(s) be faulty, please contact support@footballher.co.uk
We accept returns from every country we ship to.
Contact Us
If you have any further questions or queries please do not hesitate to contact us on support@footballher.co.uk
General Enquires
We open our Community Call-Up every quarter. Our last quarter there was over 500 applications. If you wish to be notified about this please email partnerships@footballher.co.uk